Customer Viewpoints: Peter Coffee with Connecting Companies

Customer Viewpoints: Peter Coffee with Connecting Companies

Customer Viewpoints: Peter Coffee with Connecting Companies

Join Peter Coffee, VP of Strategic Research, Salesforce for a conversation with Jeff Potter, CEO, SurfAir.

By Vocalcom

Can IVR Destroy the Customer Experience? Press 1 or "Say Hello to Visual IVR"

When customers reach out to contact centers for support, they want quick and efficient service. As more and more contact centers strive to implement automation into their customer service strategy, one excellent advance in contact center software has been the innovation of IVR, or interactive voice response. IVR is a telephony system that uses either speech-recognition or touch-tone technology to...
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