CX Day Hangout: Cultivating a Customer-Focused Culture - What does it take?

CX Day Hangout: Cultivating a Customer-Focused Culture - What does it take?

CX Day Hangout: Cultivating a Customer-Focused Culture - What does it take?

With so much going on in our busy work day, engaging “hearts and minds” to create CX excellence across the organisation  may not be top of mind. Join us as we share stories of how companies, of all sizes, cultivate their customer-focused culture from the front lines to the executive suite.  Leading experts will share their best practices in hiring, employee training and coaching, as well as reward and recognition strategies.

By Vocalcom

Virtual Call Center Software Means Working Home on the Holidays

While many of Vocalcom’s clients are internationally based, for those located in the United States, the fourth of July is quickly approaching. For many Americans, this means outdoor festivities, barbeques on the beach and some celebratory toasts to the day America gained its independence. Many people will be enjoying their day off to spend time with friends and family; however,...
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