CX Day Hangout: Cultivating a Customer-Focused Culture - What does it take?

CX Day Hangout: Cultivating a Customer-Focused Culture - What does it take?

CX Day Hangout: Cultivating a Customer-Focused Culture - What does it take?

With so much going on in our busy work day, engaging “hearts and minds” to create CX excellence across the organisation  may not be top of mind. Join us as we share stories of how companies, of all sizes, cultivate their customer-focused culture from the front lines to the executive suite.  Leading experts will share their best practices in hiring, employee training and coaching, as well as reward and recognition strategies.

By Vocalcom

Over Half of Contact Center Managers Feel There is No Need for Multi-Channel Service

Customers continue to crave a broader set of reliable service channels. They want to use the kind of channels that they’re using in their personal lives. This fact has been made clear over the years, but then why is it that some businesses do not comply? As one of today’s most trusted providers of multi-channel customer service solutions, we’ve decided...
View Full Article