CX Day Hangout: Cultivating a Customer-Focused Culture - What does it take?

CX Day Hangout: Cultivating a Customer-Focused Culture - What does it take?

CX Day Hangout: Cultivating a Customer-Focused Culture - What does it take?

With so much going on in our busy work day, engaging “hearts and minds” to create CX excellence across the organisation  may not be top of mind. Join us as we share stories of how companies, of all sizes, cultivate their customer-focused culture from the front lines to the executive suite.  Leading experts will share their best practices in hiring, employee training and coaching, as well as reward and recognition strategies.

By Vocalcom

Empowering Your Virtual Call Center Agents with a CRM Dialer

Working remotely is quickly becoming the new standard for many, offering employees the ability to work anywhere, anytime and using any telephony device to get things done faster and to more quickly respond to sudden changes in demand. For many, the future of the workplace is in the virtual realm. Best Use of Third-Party Agents The ability to rely on...
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