CX Day Hangout: Cultivating a Customer-Focused Culture - What does it take?

CX Day Hangout: Cultivating a Customer-Focused Culture - What does it take?

CX Day Hangout: Cultivating a Customer-Focused Culture - What does it take?

With so much going on in our busy work day, engaging “hearts and minds” to create CX excellence across the organisation  may not be top of mind. Join us as we share stories of how companies, of all sizes, cultivate their customer-focused culture from the front lines to the executive suite.  Leading experts will share their best practices in hiring, employee training and coaching, as well as reward and recognition strategies.

By Vocalcom

Part 3 - Are You Reaching All the Customers You Can? How Twitter Can Help

In parts one and two of this series, we detailed ways that two huge brand names – Paramount Pictures and Etsy – leverage Twitter to remain thought-leaders in their respective spaces. Twitter continues to gain traction in the customer service space regardless of specialty. For example, your call center solution could integrate social media to help enhance your digital customer...
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