CX Day Hangout: Metrics to Map Your Customer Experience Success

CX Day Hangout: Metrics to Map Your Customer Experience Success

CX Day Hangout: Metrics to Map Your Customer Experience Success

Ability to drive executive support and engagement in customer experience metrics and results can be challenging. It requires thoughtful selection and testing of leading and lagging indicators, and translation of data into clear communication of results, progress, and actions. In this Hangout we’ll discuss how to approach customer experience metrics in a manner similar to other business problems: find root causes, create full solutions, test, and learn.

By Vocalcom

Companies Paying the Price for Ignoring 'Do Not Call' Lists

Every telemarketing firm should be closely monitoring and reflecting its “Do Not Call” list while conducting business; however, if you’re not using the right telemarketing software, one or two callers can easily slip through the cracks. Because of this, a pair of companies recently found themselves having to pay steep fines – steep as in a combined amount of nearly...
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