CX Day Hangout: Metrics to Map Your Customer Experience Success

CX Day Hangout: Metrics to Map Your Customer Experience Success

CX Day Hangout: Metrics to Map Your Customer Experience Success

Ability to drive executive support and engagement in customer experience metrics and results can be challenging. It requires thoughtful selection and testing of leading and lagging indicators, and translation of data into clear communication of results, progress, and actions. In this Hangout we’ll discuss how to approach customer experience metrics in a manner similar to other business problems: find root causes, create full solutions, test, and learn.

By Vocalcom

Using CRM Solutions to Augment Your Call Center Services

All industries have the obligation to be flexible and to meet customers where they are in their lives. Not only this, but these customers are amidst a quickly evolving online space and in an always-connected environment. It should go without saying that agility and responsiveness are key. In the simplest sense, being able to quickly access and manipulate relevant customer...
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