CX Day Hangout Unlocking Employee's Enthusiasm for Customer Experience

CX Day Hangout Unlocking Employee's Enthusiasm for Customer Experience

CX Day Hangout Unlocking Employee's Enthusiasm for Customer Experience

Customer experience leaders can strategize and implement all the initiatives they want, but it employees aren't engaged, if they don't understand the value of customer experience, then much that work will be for naught. During this hangout we'll discuss effective ways to communicate the benefits of customer experience to employees, how they impact it directly and indirectly, and what's in it for them to focus on customer experience. Additionally, we'll delve into examples of how companies are successfully building and maintaining enthusiasm for customer experience among their employees. Join us from 1pm-1:30pm ET on Tuesday, October 7 to learn how to build momentum for the customer experience efforts in your organization.

By Vocalcom

5 Tips for Exceptional Email Customer Service

With the numerous studies showing the popularity of social media for customer service, it can be easy to forget that traditional channels still have a great impact. Voice is far from obsolete, SMS is still alive, and video chat is an increasingly popular channel as well. So what about the channel nearly all of us use in our daily lives:...
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