CX Day Hangout Unlocking Employee's Enthusiasm for Customer Experience

CX Day Hangout Unlocking Employee's Enthusiasm for Customer Experience

CX Day Hangout Unlocking Employee's Enthusiasm for Customer Experience

Customer experience leaders can strategize and implement all the initiatives they want, but it employees aren't engaged, if they don't understand the value of customer experience, then much that work will be for naught. During this hangout we'll discuss effective ways to communicate the benefits of customer experience to employees, how they impact it directly and indirectly, and what's in it for them to focus on customer experience. Additionally, we'll delve into examples of how companies are successfully building and maintaining enthusiasm for customer experience among their employees. Join us from 1pm-1:30pm ET on Tuesday, October 7 to learn how to build momentum for the customer experience efforts in your organization.

By Vocalcom

Key Differences Between Disaster Recovery and Business Continuity

With 73 percent of businesses having experienced some type of operations interruption over the past five years, it has become more critical than ever before to understand the importance and distinctions between disaster recovery (DR) and business continuity (BC). Oftentimes, the definitions of the two terms get muddled together because they both strive to achieve a similar goal: save businesses...
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