CX Day Hangout Unlocking Employee's Enthusiasm for Customer Experience

CX Day Hangout Unlocking Employee's Enthusiasm for Customer Experience

CX Day Hangout Unlocking Employee's Enthusiasm for Customer Experience

Customer experience leaders can strategize and implement all the initiatives they want, but it employees aren't engaged, if they don't understand the value of customer experience, then much that work will be for naught. During this hangout we'll discuss effective ways to communicate the benefits of customer experience to employees, how they impact it directly and indirectly, and what's in it for them to focus on customer experience. Additionally, we'll delve into examples of how companies are successfully building and maintaining enthusiasm for customer experience among their employees. Join us from 1pm-1:30pm ET on Tuesday, October 7 to learn how to build momentum for the customer experience efforts in your organization.

By Vocalcom

7 Tips for Personalized Customer Experiences

As many brands seek to automate customer service, one may question if customer experiences will one day lose the human touch. Customers do value their time and seek efficiency, but many would agree that when situations become tricky, customers seek the comfort of connecting with a live agent. Regardless of a brand’s customer service approach, offering personalized customer experiences can...
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