CX Day Hangout Unlocking Employee's Enthusiasm for Customer Experience

CX Day Hangout Unlocking Employee's Enthusiasm for Customer Experience

CX Day Hangout Unlocking Employee's Enthusiasm for Customer Experience

Customer experience leaders can strategize and implement all the initiatives they want, but it employees aren't engaged, if they don't understand the value of customer experience, then much that work will be for naught. During this hangout we'll discuss effective ways to communicate the benefits of customer experience to employees, how they impact it directly and indirectly, and what's in it for them to focus on customer experience. Additionally, we'll delve into examples of how companies are successfully building and maintaining enthusiasm for customer experience among their employees. Join us from 1pm-1:30pm ET on Tuesday, October 7 to learn how to build momentum for the customer experience efforts in your organization.

By Vocalcom

Peru's Contact Center Industry Shows Extreme Potential

As the contact center industry continues to expand worldwide, Peru has proven that it won’t be left behind. According to Associacion Peruana de Centros de Contacto (APECCO), in 2012 alone, Peru’s contact center industry grew an impressive 17 percent. As demonstrated in this infographic by Nearshore Americas, of particular interest was the growth of Peru’s export sector, which increased by...
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