CXPA Hangout with the CX Experts: Let's Talk CX Day!

CXPA Hangout with the CX Experts:  Let's Talk CX Day!

CXPA Hangout with the CX Experts: Let's Talk CX Day!

Join us for our monthly Google+ Hangout with the CX Experts as we welcome special guests this month to talk about the opportunities, events and excitement around the upcoming global CX Day on October 7, 2014.  More details can be found at www.cxday.org

By Vocalcom

Need-to-Know Mobile Usage Statistics for Strengthening Contact Center Engagement

Mobile technology continues to advance, break barriers and redefine the state of customer service and engagement for the hyper-connected contact center. Managers need to be constantly aware of the ever-changing mobility landscape and the ways in which they can improve their offerings in order to achieve higher satisfaction rates. In light of this, leading industry research firm Pew Internet revealed...
View Full Article