CXPA Hangout with the CX Experts: Let's Talk CX Day!

CXPA Hangout with the CX Experts:  Let's Talk CX Day!

CXPA Hangout with the CX Experts: Let's Talk CX Day!

Join us for our monthly Google+ Hangout with the CX Experts as we welcome special guests this month to talk about the opportunities, events and excitement around the upcoming global CX Day on October 7, 2014.  More details can be found at www.cxday.org

By Vocalcom

Driving Sales and Satisfaction with Live Chat

Of the numerous channels used to deliver customer service nowadays, live chat consistently leads with customers. An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful, while a U.S. Wireless Customer Care Full-Service Performance Study found that chat has become a leading contact source for customers, with 42% of customers using a live online chat...
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