CXPA Hangout with the CX Experts: Let's Talk CX Day!

CXPA Hangout with the CX Experts:  Let's Talk CX Day!

CXPA Hangout with the CX Experts: Let's Talk CX Day!

Join us for our monthly Google+ Hangout with the CX Experts as we welcome special guests this month to talk about the opportunities, events and excitement around the upcoming global CX Day on October 7, 2014.  More details can be found at www.cxday.org

By Vocalcom

5 Tips for Improving Customer Retention

Emotions play a significant role in customer experience, as many statistics clearly show. According to research by the Peppers & Rogers Group, 60% of customers stop engaging with a company when salespeople treat them indifferently, while 70% of customers leave a brand due to poor service. Customer retention therefore demands that companies understand the importance of making customers feel valued,...
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