Dan Lennox-Choate - Making A Difference

Dan Lennox-Choate - Making A Difference

Dan Lennox-Choate - Making A Difference

A graduate of West Point who served in Iraq and Afghanistan, Dan Lennox-Choate (MBA 2015) has been surprised by the leadership lessons he’s learned at HBS.

By Vocalcom

7 Steps to Fixing Customer Service Issues

Customers want a great experience, and part of that experience means not losing time, money, and patience. Brands similarly value their time and money, but they must always have the patience to deliver their customers a great experience. Even with best efforts, however, difficult customer situations are sure to arise, and how companies handle these situations can mean the difference...
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