Data Import: Cleaning and Preparing Your Data Using Excel

Data Import: Cleaning and Preparing Your Data Using Excel

Data Import: Cleaning and Preparing Your Data Using Excel

Cleaning and Preparing Data Using Excel covers several features and functions that will make quick work of getting your data files ready for import. Vlookup, Concatenate, combining data, separating data – it’s all here! Use the clickable links in the table of contents to jump to whichever feature you’d like to learn and we’ll show you some practical ways to use that feature with your import data. Data Import Playlist http://www.youtube.com/watch?v=UCTr84Y4f7M&list=PLnobS_RgN7JZaD_Fq8uh3b2AA8olsj1Qk&index=1

By Vocalcom

What is Customer Relationship Management?

From BPO and IP to CEM and SIP, call center jargon often seems like a dizzying maze of mysterious acronyms. Today, we’re focusing on one of them: CRM, or Customer Relationship Management. First, let’s clarify exactly what is meant by customer relationship management. Our own CRM partner, Salesforce, excellently defines the term in a recent blog post, comparing it to...
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