Data To Fuel Your Customer Obsessed Strategy

Data To Fuel Your Customer Obsessed Strategy

Data To Fuel Your Customer Obsessed Strategy

Fatemeh Khatibloo, VP, Principal Analyst at Forrester shares the impact that data has on several industries including education, airlines, and even farming. Learn more about how to leverage your customers' data to give them what they want at their moment of need: https://solutions.forrester.com/age-of-the-customer

By Vocalcom

Two Questions Every Social Contact Center Agent Should Be Able to Answer

Sure, powerful call center applications, solutions and software are vital to securing business continuity and sales…but have you considered how your call center agents are supporting this technology? Call center agents essentially make up the face of your operations. They need to be empowered with the knowledge and know-how to support your customers’ every last inquisitive whim. Your agents need...
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