Data To Fuel Your Customer Obsessed Strategy

Data To Fuel Your Customer Obsessed Strategy

Data To Fuel Your Customer Obsessed Strategy

Fatemeh Khatibloo, VP, Principal Analyst at Forrester shares the impact that data has on several industries including education, airlines, and even farming. Learn more about how to leverage your customers' data to give them what they want at their moment of need: https://solutions.forrester.com/age-of-the-customer

By Vocalcom

Deploying Your Agents Absolutely Anywhere

It used to be the case that every contact center needed to be contained in one physical building in which every employee worked nine to five. But oh, how things have changed. Not only do customers want and expect to be able to reach a contact center agent beyond the regular office hours (many expect 24/7/365 support), but, as a...
View Full Article