Dave Paulding, EMEA Regional Sales Director, Interactive Intelligence at Customer Contact Expo

Dave Paulding, EMEA Regional Sales Director, Interactive Intelligence at Customer Contact Expo

Dave Paulding, EMEA Regional Sales Director, Interactive Intelligence at Customer Contact Expo

Dave Paulding, EMEA Regional Sales Director, Interactive Intelligence at Customer Contact Expo

By Vocalcom

How the Banking Industry Can Leverage a Unified Digital Call Center

Banks have always been a top performer in the call center industry. The need for optimally performing contact centers in this industry is extremely high – especially for an organization that consistently handles extremely sensitive and private customer information. For banking or financial institutions, the call center is normally considered a great way to slash costs and improve customer satisfaction;...
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