David Hornik, venture capitalist, August Capital Source

David Hornik, venture capitalist, August Capital Source

David Hornik, venture capitalist, August Capital Source

A veteran venture capitalist, Hornik invests broadly in IT companies, focusing on enterprise application and infrastructure software as well as consumer-facing software and services.

By Vocalcom

10 Customer Service Skills for the Savvy Call Center Agent

Call center agents are on the front lines of customer service, representing the voice of a brand and playing a large role in the customer experience. While companies may train agents to do their jobs well-with technology training, call scripts, and feedback from managers, for example-there are nuances to agent behavior which can mean the difference between a poor or...
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