David Hornik, venture capitalist, August Capital Source

David Hornik, venture capitalist, August Capital Source

David Hornik, venture capitalist, August Capital Source

A veteran venture capitalist, Hornik invests broadly in IT companies, focusing on enterprise application and infrastructure software as well as consumer-facing software and services.

By Vocalcom

Employee Empowerment is Vital for Your Contact Center's Bottom Line

If you want to offer the best customer service, then you should empower agents to make real-time decisions. This will not only lead to higher employee productivity, satisfaction and loyalty, but will have a direct, positive impact on customer satisfaction and loyalty, as well. To this end, here are five key strategies for successful employee empowerment: 1. Communication is key....
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