David Hornik, venture capitalist, August Capital Source

David Hornik, venture capitalist, August Capital Source

David Hornik, venture capitalist, August Capital Source

A veteran venture capitalist, Hornik invests broadly in IT companies, focusing on enterprise application and infrastructure software as well as consumer-facing software and services.

By Vocalcom

Does Your Virtual Call Center Go Beyond the Basic Phone Call?

For years, we’ve heard the main claim to fame for implementing a virtual call center: All you need is a person and a phone. While this is true, businesses looking to provide an enhanced and personalized customer service experience that goes beyond the basic or run-of-the-mill must be empowered with today’s more sophisticated technology on the market. This can be...
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