David Rosen Chairman's Welcome and introduction

David Rosen   Chairman's Welcome and introduction

David Rosen Chairman's Welcome and introduction

Chairman’s welcome and opening remarks- Joep Hutschemakers, Head of eCommerce and Media, eBay Netherlands Customer Festival 2014

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Enjoying Your Call Center's Social Life with Facebook

You have just arrived at the airport from a wonderful and relaxing exotic vacation. As you wait at baggage claim, you decide to connect to Facebook with your smartphone to rave all about how great your trip was; the food, the flight, the hotel and more. Instantly, your travel agent sees your comment on the social networking site and responds...
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