David Rosen Chairman's Welcome and introduction

David Rosen   Chairman's Welcome and introduction

David Rosen Chairman's Welcome and introduction

Chairman’s welcome and opening remarks- Joep Hutschemakers, Head of eCommerce and Media, eBay Netherlands Customer Festival 2014

By Vocalcom

Giving Customer Service a Human Touch in Our Digital Age

In our digital age, customer service seems to be shifting constantly toward automation. Customers are saving time through self-service options such as IVR menus, finding answers on brand websites with FAQs, and, most recently, chatting with bots through messaging apps. Technology is indeed transforming the customer experience for greater efficiency, but what about the human touch? Certainly, there are still...
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