David Rosen

David Rosen

David Rosen

David Rosen, Head of Strategy, Analytics and Consumer Insights, TIBCO What is the future for loyalty and marketing in the Netherlands? How can we create a greater experience in the customer journey? What is the most important factor when engaging with consumers in the Netherlands? Netherlands Customer Festival 2014

By Vocalcom

Great Power and Great Responsibility: Social Media as a Call Center Solution

There’s a universal feeling of frustration in being told to “Please hold” until an important question can be answered. In today’s social media-driven market, we have been conditioned to want answers immediately. Luckily, that immediacy can be found when virtual call centers utilize the power of online services such as Facebook or Twitter to increase customer satisfaction. Recent data shows...
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