Day 3 Highlights | SU Summit Spain

Day 3 Highlights | SU Summit Spain

Day 3 Highlights | SU Summit Spain

We talked about Entrepreneurship and Customer Experiences with Laila Pawlak, Technology Horizons for Solving Humanity's Grand Challenges with Nick Haan, Talent in a Hypergrowth Digital Era with Nacho de Pinedo, Disruptive Innovation and Global Impact with David Roberts, Exponential Disruption of Jobs with Kathryn Myronuk, Exponential Organizations with Salim Ismail. Learn more about SU Summits: singularityu.org/global/summits/

By Vocalcom

Giving Customer Service a Human Touch in Our Digital Age

In our digital age, customer service seems to be shifting constantly toward automation. Customers are saving time through self-service options such as IVR menus, finding answers on brand websites with FAQs, and, most recently, chatting with bots through messaging apps. Technology is indeed transforming the customer experience for greater efficiency, but what about the human touch? Certainly, there are still...
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