Dean Nitin Nohria takes the ALS ice bucket challenge

Dean Nitin Nohria takes the ALS ice bucket challenge

Dean Nitin Nohria takes the ALS ice bucket challenge

Dean Nitin Nohria took the ALS Ice Bucket Challenge to raise awareness of ALS.

By Vocalcom

Targeting Generations X, Y and Z with Social Call Center Software

While there are always new communication trends popping up throughout the call center community, one option that is quickly becoming a preferred method (for young people, especially) is online service. It is important, however, not to ignore the older segment of the population as you foster the growth of this preferred channel for younger individuals. That’s because contrary to popular...
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