Deloitte Digital at Dreamforce 2014

Deloitte Digital at Dreamforce 2014

Deloitte Digital at Dreamforce 2014

Deloitte is sponsoring Dreamforce '14 as Deloitte Digital for the first time. Learn about how these new capabilities are impacting clients, FullForce industry offerings and what attendees can expect to see at their Dreamforce booth.

By Vocalcom

Study Shows Social Media on the Rise in Contact Centers

As social media use continues to grow amongst consumers, call centers are no longer able to sit back and watch. Although social media was reported to be a lower priority this year in terms of call center solutions, a recent study by Deloitte Consulting indicates that this is no longer proving true. In fact, its use in the contact center...
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