Dialogic® ControlSwitch⢠System IMS-Ready MGCF Softswitch

Dialogic® ControlSwitch⢠System IMS-Ready MGCF Softswitch

Dialogic® ControlSwitch⢠System IMS-Ready MGCF Softswitch

Dialogic can show you how to get your competitive edge and break free of the limitations of your end-of-life TDM or softswitch technology by transforming your switching infrastructure into a powerful service delivery machine with the IMS-ready Dialogic ControlSwitch System.

By Vocalcom

Social Media: A Core Business Element for Contact Center Success

Customer experience management is critical to a company’s success. A large part of this involves tailoring service programs to incorporate channels of communication based on individual customer’s preferences. One such channel is social media – and it’s becoming increasingly popular. In a recent survey commissioned by market research firm Aberdeen Group on trends impacting contact center services, it was found...
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