Digital Demystified: Making Sales & Service Investments Pay Off

Digital Demystified: Making Sales & Service Investments Pay Off

Digital Demystified: Making Sales & Service Investments Pay Off

The "new" Digital technologies, social, mobile, analytics, cloud, and knowledge management (SMACK) are disrupting traditional Sales & Service models to adapt to radically-changing customer expectations. 88% of companies are investing here, but only 24% of companies are getting results at SPEED. Join us to learn just what those leaders do differently as they transform these new disruptive forces into a competitive advantage.

By Vocalcom

What is a Predictive Dialer?

When it comes to the call center, the predictive dialer has proven that it’s worth its weight in gold…but what exactly is it and how does it work? The Importance of Predictive Dialers Picture for a moment a maze. Upon entering, you find yourself lost thanks to its abundance of paths and obstacles precluding you from reaching your final destination....
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