Digital Demystified: Making Sales & Service Investments Pay Off

Digital Demystified: Making Sales & Service Investments Pay Off

Digital Demystified: Making Sales & Service Investments Pay Off

The "new" Digital technologies, social, mobile, analytics, cloud, and knowledge management (SMACK) are disrupting traditional Sales & Service models to adapt to radically-changing customer expectations. 88% of companies are investing here, but only 24% of companies are getting results at SPEED. Join us to learn just what those leaders do differently as they transform these new disruptive forces into a competitive advantage.

By Vocalcom

How the Cloud Can Change Your Summer

As another summer season begins to draw to a close, everyone seems to be praying for warm sunny days to make the most of the remaining weeks. But if you’re part of a call center that’s committed to customer service, it may be in your best interest to keep the weather a little cloudier – by implementing cloud-based software in...
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