Digital Demystified: Making Sales & Service Investments Pay Off

Digital Demystified: Making Sales & Service Investments Pay Off

Digital Demystified: Making Sales & Service Investments Pay Off

The "new" Digital technologies, social, mobile, analytics, cloud, and knowledge management (SMACK) are disrupting traditional Sales & Service models to adapt to radically-changing customer expectations. 88% of companies are investing here, but only 24% of companies are getting results at SPEED. Join us to learn just what those leaders do differently as they transform these new disruptive forces into a competitive advantage.

By Vocalcom

What is PCI DSS and What Does it Mean for My Company?

Does your call center specifically manage credit cards? If so, then chances are you’re more than familiar with the Payment Card Industry Data Security Standard (PCI DSS). However, if you’re new to this space and this industry standard, it could never hurt to get a quick refresher course on what it is and how it impacts your business. The PCI...
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