Digital Demystified: Making Sales & Service Investments Pay Off

Digital Demystified: Making Sales & Service Investments Pay Off

Digital Demystified: Making Sales & Service Investments Pay Off

The "new" Digital technologies, social, mobile, analytics, cloud, and knowledge management (SMACK) are disrupting traditional Sales & Service models to adapt to radically-changing customer expectations. 88% of companies are investing here, but only 24% of companies are getting results at SPEED. Join us to learn just what those leaders do differently as they transform these new disruptive forces into a competitive advantage.

By Vocalcom

Top Call Center Features for Exemplary E-mail Support

Being a leading-edge call center technology supplier, Vocalcom recognizes that a keystone of any successful business solution includes putting together an effective and efficient way to handle e-mail. E-mail isn’t just a way to talk to customers and colleagues, because when used to its full potential, it can be one of the strongest tools available to engage with customers.  There’s...
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