Digital detectives: Protecting data, commerce and privacy in the age of cybercrime

Digital detectives: Protecting data, commerce and privacy in the age of cybercrime

Digital detectives: Protecting data, commerce and privacy in the age of cybercrime

Cybersecurity is no longer a subject just for IT. Today, the topic is top-of-mind in the boardroom. What’s at stake ranges from customer privacy to brand identity to executives’ reputations. People can lose money, businesses can lose customers, and companies can lose trade secrets, intellectual property, their competitive edge, and even their standing in the stock market. In the closing keynote session at Convergence 2015, David Finn, from Microsoft’s Digital Crimes Unit, shared how DCU is committed to identifying and disrupting cybercrime across the globe. Learn more at www.microsoft.com/convergence

By Vocalcom

Predicative Dialers Outshine Manual Call Center Options

For those looking to ramp up their call center technology, there are many different techniques, solutions and types of software available. Some businesses, however, are reluctant to let go of tried-and-true tactics that – while proven to work – aren’t necessarily as effective or successful as more advanced, disruptive options that have been brought to market. This is especially true...
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