Digital Disruption and A Free Lunch

Digital Disruption and A Free Lunch

Digital Disruption and A Free Lunch

Fundamental market changes have arrived due to digital disruption.

By Vocalcom

How Do You Define Excellent Customer Service?

Customers are at the heart of any company’s success, yet often they are not made a priority. Accenture reports that 66% of customers switch brands due to poor service, while Insight Squared found that a stunning $41 billion is lost by U.S.-based companies every year due to poor customer service. What makes such a figure truly dismal is the fact...
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