Dignity Caring Funeral Services wins Best Overall for Email Service at the Top 50 Gala Dinner

Dignity Caring Funeral Services wins Best Overall for Email Service at the Top 50 Gala Dinner

Dignity Caring Funeral Services wins Best Overall for Email Service at the Top 50 Gala Dinner

Interview with Sue Oakes and Sarah Chilson from Dignity Caring Funerals about how it felt for them and their team to win the Best Overall for Email category at the Top 50 gala dinner earlier this year.

By Vocalcom

Exploring Automation in Customer Service

Oftentimes, it can seem that the most efficient and useful tools for contact center agents can also be the most frustrating for customers. When customers place phone calls to a contact center, they do so with the hope of speaking to a real, live attendant. But, as anyone who’s worked in this space knows, the number of agents to callers...
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