Dinesh from Macadamian accepts the ALS challenge!

Dinesh from Macadamian accepts the ALS challenge!

Dinesh from Macadamian accepts the ALS challenge!

Join the cause and donate! http://www.alsa.org/fight-als/ice-bucket-challenge.html The ALS #icebucketchallenge has made its way to Macadamian! Thanks Peter van der Zouwe for the nomination. We nominate: - Fred Boulanger, CEO at Macadamian - Lorraine Chapman, Director of Healthcare User Experience at Macadamian - Jamie Schneiderman, CEO at ClearFit

By Vocalcom

Just How Many Customers Can You Lose Out on Without First Call Resolution?

Everyone in the business world knows that time is money, which is exactly why it’s essential to optimize your call center operations and initiatives – especially when it comes to first call resolution (FCR). FCR should be an integral part of your call center operations and objectives. Research has shown that just a one percent improvement in first call response can...
View Full Article