Dinesh from Macadamian accepts the ALS Ice Bucket Challenge!

Dinesh from Macadamian accepts the ALS Ice Bucket Challenge!

Dinesh from Macadamian accepts the ALS Ice Bucket Challenge!

Join the cause and donate! http://www.alsa.org/fight-als/ice-bucket-challenge.html The ALS #icebucketchallenge has made its way to Macadamian! Thanks Peter van der Zouwe for the nomination. We nominate: - Fred Boulanger, CEO at Macadamian - Lorraine Chapman, Director of Healthcare User Experience at Macadamian - Jamie Schneiderman, CEO at ClearFit You have 24 hours!

By Vocalcom

How Call Centers Can Use IVR to Deliver Great Customer Service

As described in the previous blog post, IVR systems are an essential element of automated customer service. With IVR, brands may ensure that customers are connected quickly and efficiently with the most appropriate agent or given the information they need, saving everyone time while delivering personalized service. Here are five ways call centers can use IVR to deliver great customer service....
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