Discover How Salesforce Uses Analytics Cloud to Drive Business Strategy

Discover How Salesforce Uses Analytics Cloud to Drive Business Strategy

Discover How Salesforce Uses Analytics Cloud to Drive Business Strategy

What insights do you need to make the right decisions? Are you confident in the quality of your insights? Join us for a sneak peek at how the Salesforce Enterprise Strategy Group uses the Wave Analytics Platform plus data from Data.com to manage key metrics, and course-correct against plan.

By Vocalcom

Omnichannel Drives Seamless Customer Experience

In 2015, it was often debated whether "multichannel" and "omnichannel" were simply terms to be used interchangeably--a mere way of saying that a brand offered multiple channels of contact for their customers. Yet many argued that the differences, while subtle, are nonetheless critical to the customer experience approach. While multichannel does infer a brand presence across multiple channels, omnichannel focuses...
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