Discover How Salesforce Uses Analytics Cloud to Drive Business Strategy

Discover How Salesforce Uses Analytics Cloud to Drive Business Strategy

Discover How Salesforce Uses Analytics Cloud to Drive Business Strategy

What insights do you need to make the right decisions? Are you confident in the quality of your insights? Join us for a sneak peek at how the Salesforce Enterprise Strategy Group uses the Wave Analytics Platform plus data from Data.com to manage key metrics, and course-correct against plan.

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Part 2 - Top Areas of Improvement for Call Center Intraday Management

When call center managers were asked about what needed the most improvement in their call centers, they mentioned four areas. The first two – intraday staffing and queue management –were discussed in part one of this series. Now, let’s move on to the last two challenges faced: Real-time monitoring and alerts and intraday task management. The Challenge: Real-time monitoring and...
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