Dollars & Sense: Finance Tips from the Pros

Dollars & Sense: Finance Tips from the Pros

Dollars & Sense: Finance Tips from the Pros

Great money management skills can make or break your business. Experts from MasterCard, Intuit and SCORE Mentors are joining the Google Small Business Community (http://goo.gl/1Zd9D5) to share their finance advice on Thursday, September 4th at 12:30 PM PDT with a precorded interview and live text Q&A. RSVP and submit your questions for the panelists below.  Join the Google Small Business Community: http://g.co/GSBC

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Transitioning to a Multi-Channel Call Center Approach Isn't Always That Easy

Customers today continue to demand more – including more responsive service and in more ways than just voice. In fact, according to Econsultancy’s Multichannel Retail Survey, 39 percent of participants said that it is “very important” to be able to interact with companies using different channels. Engaging via a cross-channel interaction builds on customer behavior both past and current. Today,...
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