Don't miss the 2015 Microsoft Dynamics Technical Conference!

Don't miss the 2015 Microsoft Dynamics Technical Conference!

Don't miss the 2015 Microsoft Dynamics Technical Conference!

Hear from Jujhar Singh, General Manager of Program Management for Microsoft Dynamics CRM and related products about why you should be a part of Microsoft Dynamics Technical Conference on February 2-4, 2015. For more information, or to register for the event, visit - http://www.microsoft.com/en-us/dynamics/techconference/.

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Delivering an Optimized Customer Experience with IVR

As discussed in our last blog post, IVR offers a host of benefits to both companies and customers alike. Companies may greatly reduce costs, increase sales, and maximize the efficiency of contact center agents, while customers save time and gain trust in a brand through an efficient customer service experience. However, simply implementing an IVR system is not enough for...
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