Don't miss the 2015 Microsoft Dynamics Technical Conference!

Don't miss the 2015 Microsoft Dynamics Technical Conference!

Don't miss the 2015 Microsoft Dynamics Technical Conference!

Hear from Jujhar Singh, General Manager of Program Management for Microsoft Dynamics CRM and related products about why you should be a part of Microsoft Dynamics Technical Conference on February 2-4, 2015. For more information, or to register for the event, visit - http://www.microsoft.com/en-us/dynamics/techconference/.

By Vocalcom

60 Percent of Commercially Successful Innovations Come From Your Customers

It’s easy to lose sight of the individual when dealing with a customer who contacts your call center. Earlier, we’ve talked about the different ways in which to pleasantly surprise your call center customer, thus enriching his or her experience and making any exchange for an agent as pleasant as possible. Let’s now take a look at three more call...
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