Don't miss the 2015 Microsoft Dynamics Technical Conference!

Don't miss the 2015 Microsoft Dynamics Technical Conference!

Don't miss the 2015 Microsoft Dynamics Technical Conference!

Hear from Jujhar Singh, General Manager of Program Management for Microsoft Dynamics CRM and related products about why you should be a part of Microsoft Dynamics Technical Conference on February 2-4, 2015. For more information, or to register for the event, visit - http://www.microsoft.com/en-us/dynamics/techconference/.

By Vocalcom

Giving Customer Service a Human Touch in Our Digital Age

In our digital age, customer service seems to be shifting constantly toward automation. Customers are saving time through self-service options such as IVR menus, finding answers on brand websites with FAQs, and, most recently, chatting with bots through messaging apps. Technology is indeed transforming the customer experience for greater efficiency, but what about the human touch? Certainly, there are still...
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