Driving Agent Productivity in Contact Centers

Driving Agent Productivity in Contact Centers

Driving Agent Productivity in Contact Centers

Experience the future today with the new Salesforce Console for Service and the next-generation case feed, SLAs, Macros, Live Agent, and Omni Channel. Join us to see live production examples of customer applications built using the Service Cloud. You'll learn how to present all of the critical customer information front and center for your agents, providing unique context for each activity, with minimal clicks.

By Vocalcom

Telemarketing Agents: We Need to Talk

The history of telemarketing includes more than a few scripted conversations. This seemed fine in the 1960’s, when interaction was either about talking in person or occasionally over the phone, but in 2013, people are constantly communicating over e-mail, text, Facebook message, Twitter direct message and a host of other options. In fact, last year, 64 percent of B2B companies...
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