Driving Customer & Partner Communities Success

Driving Customer & Partner Communities Success

Driving Customer & Partner Communities Success

In this session, you will learn how to leverage Community Cloud to drive customer and/or partner engagement and business growth. We will cover best practices for design and implementation which are key to communities success, plus top use cases.

By Vocalcom

Taking a Step Back Could Be Your First Step Toward Progress

The proliferation of mobile technology and interactive customer solutions has undeniably made the job of the call center easier. Contacting and interacting with customers is easy, managing accounts and customer history is simple, and a well-implemented call center application or solution can make the company’s side of the equation easy to navigate. However, in an age of countless solutions, there...
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