eGain for Retail - Purple Nile (eGain World 2014)

eGain for Retail - Purple Nile (eGain World 2014)

eGain for Retail - Purple Nile (eGain World 2014)

Follow Kristy's entire journey with Purple Nile, and see how the retailer uses eGain to make her experience....Easy.

By Vocalcom

How to Measure First Call Resolution

Contact center agents handle a high volume of customer service interactions on any given day, making efficiency a challenge. Many contact centers place a great emphasis on first call or contact resolution, also known as FCR, demanding that agents do all they can to resolve cases quickly. The trouble is that all too often, the quality of the customer experience...
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