eGain for Retail - Purple Nile (eGain World 2014)

eGain for Retail - Purple Nile (eGain World 2014)

eGain for Retail - Purple Nile (eGain World 2014)

Follow Kristy's entire journey with Purple Nile, and see how the retailer uses eGain to make her experience....Easy.

By Vocalcom

Maximizing Your Unified Agent Experience

Retaining great employees – especially great call center agents – is all about respecting their time, helping them be as efficient as possible and feel appreciated for the work that they’re doing. Nothing slows down a call center agent more than waiting to find out if a prospective customer will pick up the phone. The new unified agent is able...
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