eGain for Retail - Purple Nile (eGain World 2014)

eGain for Retail - Purple Nile (eGain World 2014)

eGain for Retail - Purple Nile (eGain World 2014)

Follow Kristy's entire journey with Purple Nile, and see how the retailer uses eGain to make her experience....Easy.

By Vocalcom

Your Customers Give You Plenty of Data: Are You Using It?

Jack has the same problem every time he dials into a customer contact center. Since he struggles to speak English, he can’t always understand the customer representative or automated list being offered. Oftentimes, as a result, he finds himself hanging up or being connected to the wrong department. Needless to say, it’s an incredibly frustrating experience. So, imagine how good...
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