eGain for Retail - Purple Nile (eGain World 2014)

eGain for Retail - Purple Nile (eGain World 2014)

eGain for Retail - Purple Nile (eGain World 2014)

Follow Kristy's entire journey with Purple Nile, and see how the retailer uses eGain to make her experience....Easy.

By Vocalcom

7 Best Practices for Effective Call Quality Monitoring

These days, the words "omnichannel customer experience" evoke thoughts of social media channels and messaging apps. For this reason, it's important not to overlook the all-important voice channel: As many studies have shown, it remains a trusted channel for complex customer situations as well as a preferred method of contact among older consumers. With effective call quality monitoring practices, contact...
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