eGain Knowledge Stories - Agents and the Knowledge Base

eGain Knowledge Stories - Agents and the Knowledge Base

eGain Knowledge Stories - Agents and the Knowledge Base

Linda Yeardley shares some stories from the field about knowledge management. In this video Linda discusses convincing agents to use the knowledge base.

By Vocalcom

Facebook Messenger Transforms Customer Experience

Among all the social media channels used these days, Facebook has distinguished itself for some time now as an excellent platform for customer engagement. Brands typically embrace the channel for marketing purposes, customer feedback, and responding to service inquiries as part of an omnichannel strategy, taking it upon themselves to optimize the channel to meet their sales and service needs....
View Full Article