eGain Knowledge Stories - Agents and the Knowledge Base

eGain Knowledge Stories - Agents and the Knowledge Base

eGain Knowledge Stories - Agents and the Knowledge Base

Linda Yeardley shares some stories from the field about knowledge management. In this video Linda discusses convincing agents to use the knowledge base.

By Vocalcom

Need-to-Know Info for Taking Your Service Center From Standard to Stellar

Research continues to prove the success of treating customers more like you would your very own friends and family. For example, in a recent Customer Experience Impact (CEI) report from Oracle, over half of customers said that brands have fallen short due to impersonal service, where some say that the company can’t even get the customer’s name right. This push...
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