eGain Knowledge Stories - Agents and the Knowledge Base

eGain Knowledge Stories - Agents and the Knowledge Base

eGain Knowledge Stories - Agents and the Knowledge Base

Linda Yeardley shares some stories from the field about knowledge management. In this video Linda discusses convincing agents to use the knowledge base.

By Vocalcom

The Very Best Benefits of a Hosted Call Center

During the development phase of getting a business off of the ground, many things need to be considered; what the enterprise’s products and services will entail, who the enterprise is trying to reach, how to manage employees and how to best create a logical workflow are all concerns that need to be addressed. Oftentimes, especially for medium- to large-sized enterprises,...
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