eGain Knowledge Stories - Agents and the Knowledge Base

eGain Knowledge Stories - Agents and the Knowledge Base

eGain Knowledge Stories - Agents and the Knowledge Base

Linda Yeardley shares some stories from the field about knowledge management. In this video Linda discusses convincing agents to use the knowledge base.

By Vocalcom

Predictive Dialers Key in Relationship Marketing

Contemporary poet Mary Oliver once said, “To pay attention – this is our endless and proper work.” It’s safe to say Oliver would have been a proponent of the business strategy that has recently risen to the forefront: relationship marketing. Your customers want to be recognized and made to feel that their questions are important. As a business, your endless...
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