eGain Knowledge Stories - Knowledge and Training Times

eGain Knowledge Stories - Knowledge and Training Times

eGain Knowledge Stories - Knowledge and Training Times

Linda Yeardley shares some stories from the field about knowledge management. In this video Linda discusses a very quick onboarding and training process.

By Vocalcom

Three Customer Service Misconceptions Debunked

A company always needs to be on the cutting edge of the latest service trends so that it does not fall behind or become known for antiquated service practices. The fact that customer service demands are always changing is a great thing; it provides ample opportunity for your company to grow, however, it can also be one of your greatest...
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