eGain Knowledge Stories - Knowledge and Training Times

eGain Knowledge Stories - Knowledge and Training Times

eGain Knowledge Stories - Knowledge and Training Times

Linda Yeardley shares some stories from the field about knowledge management. In this video Linda discusses a very quick onboarding and training process.

By Vocalcom

Partnering with the Right Stakeholders, Driving Transformation

Achieving a company transformation is no easy task. It requires everyone to work collaboratively toward a common goal, which means removing silos and building cross-functional teams. Whom should you collaborate with to achieve maximum transformation success in your call center? We suggest starting with a buy-in from the top (this includes the CEO and CFO, for the go-ahead and the...
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