eGain Knowledge Stories - Knowledge and Training Times

eGain Knowledge Stories - Knowledge and Training Times

eGain Knowledge Stories - Knowledge and Training Times

Linda Yeardley shares some stories from the field about knowledge management. In this video Linda discusses a very quick onboarding and training process.

By Vocalcom

5 Tips for Great Customer Communication

Building strong relationships with your customers begins with great communication. Whether customers contact your brand for a service issue or sales assistance, your agents should always take an approach that makes customers feel confident and appreciated. Here are five communication tips that will delight your customers and win their trust for the long-term. Humanize each interaction Every exchange should begin...
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