eGain Knowledge Stories - Knowledge and Training Times

eGain Knowledge Stories - Knowledge and Training Times

eGain Knowledge Stories - Knowledge and Training Times

Linda Yeardley shares some stories from the field about knowledge management. In this video Linda discusses a very quick onboarding and training process.

By Vocalcom

Telemarketing: Time to Get Personal

Have you ever answered a phone call from an unfamiliar number, only to have the person on the other end mispronounce your name? Chances are your guard came up, and your interest level went down. One of the most common reasons telemarketing calls fail is that they sound impersonal and are perceived to be nothing more than a hassle. Unfortunately,...
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