eGain Knowledge Stories - Unexpected Benefits of Knowledge

eGain Knowledge Stories - Unexpected Benefits of Knowledge

eGain Knowledge Stories - Unexpected Benefits of Knowledge

Linda Yeardley shares some stories from the field about knowledge management. In this video Linda discusses an unexpected benefit..

By Vocalcom

Maximizing Multi-channel Opportunities in your Call Center

The call center industry is young, having cut its teeth in the 1980s, but it has nonetheless grown rapidly. What started out as a single-channel department has, over the years, transitioned to a multi-channel operation with at least seven different functions, including e-mail, IVR, voice, chat, text, video and Web. But, as our service offerings become more and more multifunctional,...
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