eGain Knowledge Stories - Unexpected Benefits of Knowledge

eGain Knowledge Stories - Unexpected Benefits of Knowledge

eGain Knowledge Stories - Unexpected Benefits of Knowledge

Linda Yeardley shares some stories from the field about knowledge management. In this video Linda discusses an unexpected benefit..

By Vocalcom

Employee Empowerment is Vital for Your Contact Center's Bottom Line

If you want to offer the best customer service, then you should empower agents to make real-time decisions. This will not only lead to higher employee productivity, satisfaction and loyalty, but will have a direct, positive impact on customer satisfaction and loyalty, as well. To this end, here are five key strategies for successful employee empowerment: 1. Communication is key....
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