eGain Minute - Knowledge Management Done Right

eGain Minute - Knowledge Management Done Right

eGain Minute - Knowledge Management Done Right

From eGain World 2015 in London. Ashu Roy (CEO, eGain) talks about the benefits of KM done right.

By Vocalcom

The Real Benefits of Hybrid Cloud for Contact Center Managers

Cloud-based systems are quickly gaining traction as the primary way for businesses to use and interact with their data. Considering the modern contact center and today’s ever-widening spectrum of call center solutions, there are varying types of information that need to be stored somewhere that is reliable and easily-accessible by employees across all facets of the organization. Because of the...
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