eGain Minute - Knowledge Management Done Right

eGain Minute - Knowledge Management Done Right

eGain Minute - Knowledge Management Done Right

From eGain World 2015 in London. Ashu Roy (CEO, eGain) talks about the benefits of KM done right.

By Vocalcom

Your Guide to Unprecedented Social Media Support - Exceed Customer Expectations

Providing the very best in social media customer support is one of the greatest challenges for the virtual call center. Along with maintaining quick response times through traditional channels, such as phone and e-mail, your agents are now tasked with handling additional methods of communication, such as Facebook and Twitter. In the past, we’ve taken a look at steps that...
View Full Article