eGain World 2014 Highlights

eGain World 2014 Highlights

eGain World 2014 Highlights

Take a glimpse at the major announcements, guest presenters, atmosphere and fun of eGain World 2014.

By Vocalcom

7 Reasons Social Customer Service is Essential for Every Brand

As social media continues to grow in popularity, the same can be said for social customer service. As fast-paced and often public channels for communication, it’s no wonder that customers embrace them to engage with brands when they need quick and direct answers to their questions. Indeed, the following statistics illustrate just how essential social customer service has become, and...
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