eGain World 2014 Highlights

eGain World 2014 Highlights

eGain World 2014 Highlights

Take a glimpse at the major announcements, guest presenters, atmosphere and fun of eGain World 2014.

By Vocalcom

What Customer Service Improvement Projects Are You Prepared to Undertake?

Research is now showing that call center managers and decision makers are being more selective than ever when it comes to what customer service improvement projects they’re willing to undertake. This is pretty understandable; so far in 2013, there have been a multitude of top trends and opportunities made available that can help companies craft a solid roadmap for success,...
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