eGain World 2014 Highlights

eGain World 2014 Highlights

eGain World 2014 Highlights

Take a glimpse at the major announcements, guest presenters, atmosphere and fun of eGain World 2014.

By Vocalcom

Delivering the Optimal Customer Experience

Some people may think that customer service and customer experience are essentially the same. In truth, customer service focuses on delivering support to a customer, whereas customer experience considers the perspective of the customer—what it actually feels like to be on the receiving end of support. Customer experience is increasingly becoming a priority for businesses, with Forrester Research reporting that...
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