eGain World 2014 Highlights

eGain World 2014 Highlights

eGain World 2014 Highlights

Take a glimpse at the major announcements, guest presenters, atmosphere and fun of eGain World 2014.

By Vocalcom

10 Customer Service Skills Every Call Center Agent Should Have

Call center agents are on the front lines of customer service, entrusted with the demanding task of pleasing and appeasing customers. With a myriad number of situations that may arise in a customer service exchange, agents need to be versatile and equipped with a strong skill set to handle the complexity of the job. Here are ten customer service skills...
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