EiR Janet Kraus, founder and CEO, Peach

EiR Janet Kraus, founder and CEO, Peach

EiR Janet Kraus, founder and CEO, Peach

Entrepreneur-in-Residence Janet Kraus founded Peach as an innovative new lingerie and basics brand designed to inspire women to start their own independent businesses as personal stylists.

By Vocalcom

5 Key Ingredients for Transforming Your Contact Center Into an Omnichannel Engagement Center

In our modern world, omnichannel is the path to delivering great customer experiences and keeping customers satisfied. An Aberdeen Group study found that brands with strong omnichannel customer engagement retain on average 89% of their customers, compared to 33% for brands with weak omnichannel engagement. What's more, PricewaterhouseCoopers claims that by 2020, the demand for omnichannel customer experiences will be...
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