EiR Jim Sharpe, former president of Extrusion Technology

EiR Jim Sharpe, former president of Extrusion Technology

EiR Jim Sharpe, former president of Extrusion Technology

Entrepreneur-in- Residence Jim Sharpe sought an entrepreneurial business to run and found Extrusion Technology, an aluminum extrusion fabricator, which he recently sold to RFE Investment Partners, a private equity firm.

By Vocalcom

Chat Bots: Automated Service Meets the Human Touch

Many brands these days count personalization as a top priority in customer experience. Customers value their time and look for efficiency, yet they still want experiences tailored to their needs. Automated service delivered through such technologies as IVR and click-to-chat buttons can ensure efficiency, and the prospect of connecting to an agent provides the human touch that customers continue to...
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