EiR Jim Sharpe, former president of Extrusion Technology

EiR Jim Sharpe, former president of Extrusion Technology

EiR Jim Sharpe, former president of Extrusion Technology

Entrepreneur-in- Residence Jim Sharpe sought an entrepreneurial business to run and found Extrusion Technology, an aluminum extrusion fabricator, which he recently sold to RFE Investment Partners, a private equity firm.

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How Do Your Customers Feel? The Importance of Customer Satisfaction Surveys

When customer service agents respond to customer concerns, do they understand how the customer feels at the end of the exchange with the representative? To deliver excellent customer service on any channel—whether it be by phone, chat, SMS, email, or social media--it’s not enough to handle concerns in a timely and professional manner. Customer satisfaction surveys allow companies to better...
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