EiR Jim Sharpe, former president of Extrusion Technology

EiR Jim Sharpe, former president of Extrusion Technology

EiR Jim Sharpe, former president of Extrusion Technology

Entrepreneur-in- Residence Jim Sharpe sought an entrepreneurial business to run and found Extrusion Technology, an aluminum extrusion fabricator, which he recently sold to RFE Investment Partners, a private equity firm.

By Vocalcom

Keeping Up with Customers through Social Customer Service

Technology has changed the way we communicate, as nowadays we connect on channels that did not even exist ten years ago across numerous, equally novel, electronic devices. In this era of constant connectivity, people have grown used to demanding and expecting faster communication—quick questions and even quicker answers. With the rise of social media sites, customer service has been completely...
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