EiR Marla Malcolm Beck, co founder and CEO, Bluemercury

EiR Marla Malcolm Beck, co founder and CEO, Bluemercury

EiR Marla Malcolm Beck, co founder and CEO, Bluemercury

Entrepreneur-in-Residence Marla Malcolm Beck has built Bluemercury into a leading luxury cosmetics brand through an innovative clicks and bricks business model.

By Vocalcom

Two Questions Every Social Contact Center Agent Should Be Able to Answer

Sure, powerful call center applications, solutions and software are vital to securing business continuity and sales…but have you considered how your call center agents are supporting this technology? Call center agents essentially make up the face of your operations. They need to be empowered with the knowledge and know-how to support your customers’ every last inquisitive whim. Your agents need...
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