EiR Sam Clemens, Founder and Chief Product Officer, InsightSquared

EiR Sam Clemens, Founder and Chief Product Officer, InsightSquared

EiR Sam Clemens, Founder and Chief Product Officer, InsightSquared

Entrepreneur-in-Residence Sam Clemens, a distant relation to Mark Twain, is a founder who specializes in product management and development for business-to-business software startups.

By Vocalcom

7 Rules for Effective Customer Service Communication

In customer service interactions, communication means everything. Whether a customer needs help with a product purchase or is completely frustrated to the point of leaving the brand, customer service agents need to use the right skills to connect with customers in a way that leaves them calmer, satisfied, and confident in the brand. Here are seven rules for effective customer...
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