EiR Sam Clemens, Founder and Chief Product Officer, InsightSquared

EiR Sam Clemens, Founder and Chief Product Officer, InsightSquared

EiR Sam Clemens, Founder and Chief Product Officer, InsightSquared

Entrepreneur-in-Residence Sam Clemens, a distant relation to Mark Twain, is a founder who specializes in product management and development for business-to-business software startups.

By Vocalcom

Fast Facts that Could Save You From Bad Customer Service

What would you consider the top threats to your contact center? It shouldn’t take long to identify bad customer service. This is where the majority of contact centers feel vulnerable, and it’s not hard to understand why. In fact, 89 percent of buyers have switched to a competitor after receiving bad customer service and 86 percent would pay more for...
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