Empowering your mobile workforce: Tony Prophet at Convergence 2015

Empowering your mobile workforce: Tony Prophet at Convergence 2015

Empowering your mobile workforce: Tony Prophet at Convergence 2015

In this general session at Convergence 2015, Tony Prophet, Microsoft CVP of Windows Marketing, discussed mobile workforce trends. Enterprise mobility means smart, connected devices with anywhere productivity, designed to work in harmony. Microsoft's enterprise-grade cloud solutions deliver productivity and security across all of your devices, regardless of operating system. Employees earn the greatest choice in devices, including the broadest, most exciting lineup from Windows. Learn more at www.microsoft.com/convergence

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60 Percent of Commercially Successful Innovations Come From Your Customers

It’s easy to lose sight of the individual when dealing with a customer who contacts your call center. Earlier, we’ve talked about the different ways in which to pleasantly surprise your call center customer, thus enriching his or her experience and making any exchange for an agent as pleasant as possible. Let’s now take a look at three more call...
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