Enable or Disable specific companies for reporting with Microsoft Dynamics Management Reporter 2012

Enable or Disable specific companies for reporting with Microsoft Dynamics Management Reporter 2012

Enable or Disable specific companies for reporting with Microsoft Dynamics Management Reporter 2012

With Management Reporter CU10, we’ve introduced the ability to have much more control over which companies are available for reporting. The first feature to support this flexibility is the ability to exclude or include specific companies for reporting. http://blogs.msdn.com/b/dynamics_financial_reporting/

By Vocalcom

5 Steps for Improving First Contact Resolution

When customers reach out to contact center agents for support, they are looking for quick and efficient answers. While agents normally strive to deliver the best service possible with first contact resolution, or FCR, there are a number of methods and behaviors extending beyond an agent's interaction with a customer that can improve the overall experience for agents and customers...
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