Enhanced extensibility and segmentation in Microsoft Dynamics Marketing

Enhanced extensibility and segmentation in Microsoft Dynamics Marketing

Enhanced extensibility and segmentation in Microsoft Dynamics Marketing

Take a look at this short video for a walk-through of  how to use the enhanced extensibility and segmentation options in Microsoft Dynamics Marketing. It shows you how to define fields in different marketing entities so you can store custom data to use in various marketing processes. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx, and http://go.microsoft.com/fwlink/?LinkId=394323.

By Vocalcom

6 Tips to Improve Call Quality Monitoring

Call quality monitoring is essential to the efficiency of a contact center. Given the high volume of customer service interactions on any given day, it’s critical to establish methods for analyzing and implementing best practices to both improve areas that need work and acknowledge the methods that are working well. Here are six essential tips for improving call quality monitoring...
View Full Article