Episode 10: Platform, Salesforce1, & Community Cloud at Dreamforce

Episode 10: Platform, Salesforce1, & Community Cloud at Dreamforce

Episode 10: Platform, Salesforce1, & Community Cloud at Dreamforce

Jump into Platform, Salesforce1, and Communities, and see how you can do a deeper dive at Dreamforce. Guests: Scott Holden, VP, Platform Marketing Michael Peachey, Sr. Director, Solutions Marketing Michael Stone, SVP Marketing, Chatter Dan Reid, Director of Product Management, DocuSign Host: Julie Liegl, Dreamforce Conference Chair with Marissa Kraines, Sr. Manager, Strategic Events

By Vocalcom

4 Ways to Provide Stellar Automated Customer Service

The landscape of customer service is constantly evolving due to rapidly changing technologies and constant consumer demand for timeliness. While customers value thorough responses to their inquiries, swift answers are key to winning their loyalty. Econsultancy states that 82% of consumers say the number one factor that leads to a great customer service experience is having their issues resolved quickly. Furthermore,...
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