Episode 10: Platform, Salesforce1, & Community Cloud at Dreamforce

Episode 10: Platform, Salesforce1, & Community Cloud at Dreamforce

Episode 10: Platform, Salesforce1, & Community Cloud at Dreamforce

Jump into Platform, Salesforce1, and Communities, and see how you can do a deeper dive at Dreamforce. Guests: Scott Holden, VP, Platform Marketing Michael Peachey, Sr. Director, Solutions Marketing Michael Stone, SVP Marketing, Chatter Dan Reid, Director of Product Management, DocuSign Host: Julie Liegl, Dreamforce Conference Chair with Marissa Kraines, Sr. Manager, Strategic Events

By Vocalcom

Giving Customer Service a Human Touch in Our Digital Age

In our digital age, customer service seems to be shifting constantly toward automation. Customers are saving time through self-service options such as IVR menus, finding answers on brand websites with FAQs, and, most recently, chatting with bots through messaging apps. Technology is indeed transforming the customer experience for greater efficiency, but what about the human touch? Certainly, there are still...
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