Episode 10: Platform, Salesforce1, & Community Cloud at Dreamforce

Episode 10: Platform, Salesforce1, & Community Cloud at Dreamforce

Episode 10: Platform, Salesforce1, & Community Cloud at Dreamforce

Jump into Platform, Salesforce1, and Communities, and see how you can do a deeper dive at Dreamforce. Guests: Scott Holden, VP, Platform Marketing Michael Peachey, Sr. Director, Solutions Marketing Michael Stone, SVP Marketing, Chatter Dan Reid, Director of Product Management, DocuSign Host: Julie Liegl, Dreamforce Conference Chair with Marissa Kraines, Sr. Manager, Strategic Events

By Vocalcom

5 Benefits of Conversational Commerce for Customer Experience

As brands strive to personalize customer service with the latest cutting-edge technology, conversational commerce is increasingly becoming the gateway to great customer experiences. Combining sophisticated automation with human intervention, conversational commerce holds great promise for the future of customer experience as it builds upon existing technologies and already popular customer messaging habits rather than reinventing the wheel. By enabling customers...
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