Episode 11: Giving Back at Dreamforce

Episode 11: Giving Back at Dreamforce

Episode 11: Giving Back at Dreamforce

The salesforce.com 1:1:1 model is alive at Dreamforce. And in the spirit of giving, there’s more than ever to help non-profits during all four days.

By Vocalcom

5 Tips for Handling Customer Complaints in the Contact Center

In customer experience, complaints are an unfortunate but inevitable part of the process. Without some negative feedback from time to time, your brand may not always recognize where improvements can be made and what your customers are looking for. For this reason, it’s important to embrace complaints as an opportunity to learn more about your brand and how to engage...
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