Episode 11: Giving Back at Dreamforce

Episode 11: Giving Back at Dreamforce

Episode 11: Giving Back at Dreamforce

The salesforce.com 1:1:1 model is alive at Dreamforce. And in the spirit of giving, there’s more than ever to help non-profits during all four days.

By Vocalcom

Need-to-Know Mobile Usage Statistics for Strengthening Contact Center Engagement

Mobile technology continues to advance, break barriers and redefine the state of customer service and engagement for the hyper-connected contact center. Managers need to be constantly aware of the ever-changing mobility landscape and the ways in which they can improve their offerings in order to achieve higher satisfaction rates. In light of this, leading industry research firm Pew Internet revealed...
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