Episode 11: Giving Back at Dreamforce

Episode 11: Giving Back at Dreamforce

Episode 11: Giving Back at Dreamforce

The salesforce.com 1:1:1 model is alive at Dreamforce. And in the spirit of giving, there’s more than ever to help non-profits during all four days.

By Vocalcom

Why Are Customers Being Put On Social Media Hold?

As we move deeper into the 21st century, the term “call center” is becoming less and less accurate as a way of describing the arena in which your agents are operating. Contact center is the preferred moniker, and it’s the more appropriate name, as customers are often choosing to reach out to agents via chat, text, Facebook and Twitter –...
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