Episode 12: Dreamforce Campus Highlights

Episode 12: Dreamforce Campus Highlights

Episode 12: Dreamforce Campus Highlights

Get the most out of your Dreamforce experience. Learn all the ins and outs of the campus from Community and Industries zones to the Customer Company Showcase. Guests: Michael Peachey, Sr. Director, Solutions Marketing, salesforce.com Karin Flores, Sr. Director, Strategic Events, salesforce.com Maria Pergolino, VP Marketing, Apttus Adam Seligman, VP, Developer Relations, salesforce.com Host: Julie Liegl, Dreamforce Conference Chair, salesforce.com with Marissa Kraines, Sr. Manager, Strategic Events, salesforce.com

By Vocalcom

Three Ways Social Media is Displacing E-mail for Customer Service

There’s a lot to consider in today’s modern call center world. Between cloud, hosted and virtual call center technology, it can be hard to distinguish which solutions (and service strategies) are best for your business. If you’ve been considering either social media or e-mail, it might benefit you to take a closer look at the details of a recent Forrester...
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