Episode 12: Dreamforce Campus Highlights

Episode 12: Dreamforce Campus Highlights

Episode 12: Dreamforce Campus Highlights

Get the most out of your Dreamforce experience. Learn all the ins and outs of the campus from Community and Industries zones to the Customer Company Showcase. Guests: Michael Peachey, Sr. Director, Solutions Marketing, salesforce.com Karin Flores, Sr. Director, Strategic Events, salesforce.com Maria Pergolino, VP Marketing, Apttus Adam Seligman, VP, Developer Relations, salesforce.com Host: Julie Liegl, Dreamforce Conference Chair, salesforce.com with Marissa Kraines, Sr. Manager, Strategic Events, salesforce.com

By Vocalcom

Teaching Compassion to Achieve Satisfactory Call Resolution

There’s nothing that calms an upset customer more than genuine compassion. For instance, “I’m so sorry that happened to you” or “I apologize, let me take care of that for you” can oftentimes be the remedy to a fuming person on the other end of the line. Call center reps must have a thick skin because they deal with rejection...
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