Episode 12: Dreamforce Campus Highlights

Episode 12: Dreamforce Campus Highlights

Episode 12: Dreamforce Campus Highlights

Get the most out of your Dreamforce experience. Learn all the ins and outs of the campus from Community and Industries zones to the Customer Company Showcase. Guests: Michael Peachey, Sr. Director, Solutions Marketing, salesforce.com Karin Flores, Sr. Director, Strategic Events, salesforce.com Maria Pergolino, VP Marketing, Apttus Adam Seligman, VP, Developer Relations, salesforce.com Host: Julie Liegl, Dreamforce Conference Chair, salesforce.com with Marissa Kraines, Sr. Manager, Strategic Events, salesforce.com

By Vocalcom

8 Points to Consider for Customer Journey Maps

Customer journey maps are essential to having a global view of your brand’s customer service expectations. A comprehensive map may identify all the interactions a customer is expected to have along the way, as well as the motivations behind each step and the questions that may arise. No matter how thorough your brand may be during the mapping process, there...
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