Episode 13: Get Ready!

Episode 13: Get Ready!

Episode 13: Get Ready!

Concerned about getting around Dreamforce and San Francisco? Get advice from the Dreamforce crew—who also happen to be locals. Guests: Scott Owens, Product Management Director, Events Application, salesforce.com Stacey Kashubeck, Director, Strategic Events, salesforce.com Clayton Miller, Strategic Events, salesforce.com Host: Julie Liegl, Dreamforce Conference Chair, salesforce.com with Marissa Kraines, Sr. Manager, Strategic Events, salesforce.com

By Vocalcom

Top 3 Best Practices for Effective Call Quality Monitoring

Contact center agents bear the great responsibility of managing customer service issues on a steady basis. One of the best ways for contact center managers to ensure that agents are providing the best service possible is to monitor the quality of their interactions with customers, yet some contact centers do not take a thorough approach for determining best practices. So...
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