Episode 13: Get Ready!

Episode 13: Get Ready!

Episode 13: Get Ready!

Concerned about getting around Dreamforce and San Francisco? Get advice from the Dreamforce crew—who also happen to be locals. Guests: Scott Owens, Product Management Director, Events Application, salesforce.com Stacey Kashubeck, Director, Strategic Events, salesforce.com Clayton Miller, Strategic Events, salesforce.com Host: Julie Liegl, Dreamforce Conference Chair, salesforce.com with Marissa Kraines, Sr. Manager, Strategic Events, salesforce.com

By Vocalcom

Is Your Brand Customer-Centric? 5 Questions to Consider

In the past few years, the conversation around customer service has shifted from reactive to proactive, from delivering service to creating great customer experiences. As many studies suggest, brands that value great experiences and embrace a customer-centric approach achieve the most growth and long-term loyalty. Forrester's Customer Index reported that brands that prioritize customer experience gained 43% in performance. And...
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