Episode 14: Social Dreamforce

Episode 14: Social Dreamforce

Episode 14: Social Dreamforce

Get the social scoop on Dreamforce—from social media to partner parties to the best places to eat in San Francisco with all of your new friends.

By Vocalcom

What's the State of Customer Service Technology?

Technology affects everything around us, from the way that our food is processed to how we decide the ways in which we’ll spend our free time to new methods of communication. That last issue is especially pertinent to the cloud call center, which is quickly becoming a cornerstone of customer service technology. Consolidation is King While cloud technology quite literally...
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