Episode 14: Social Dreamforce

Episode 14: Social Dreamforce

Episode 14: Social Dreamforce

Get the social scoop on Dreamforce—from social media to partner parties to the best places to eat in San Francisco with all of your new friends.

By Vocalcom

The Dominance of Voice as a Preferred Customer Service Channel

Many contact centers nowadays utilize an omnichannel strategy for customer service with the hope of reaching the greatest possible audience. When done right, this can be an excellent approach to meeting the demands of customers and marketing a brand. However, the rising popularity of chat and social media have not diminished the value of the traditional customer service channel: voice....
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