Episode 9: Sales, Service, & Marketing at Dreamforce

Episode 9: Sales, Service, & Marketing at Dreamforce

Episode 9: Sales, Service, & Marketing at Dreamforce

Episode 9: Sales, Service, & Marketing at Dreamforce

By Vocalcom

How Do You Define Excellent Customer Service?

Customers are at the heart of any company’s success, yet often they are not made a priority. Accenture reports that 66% of customers switch brands due to poor service, while Insight Squared found that a stunning $41 billion is lost by U.S.-based companies every year due to poor customer service. What makes such a figure truly dismal is the fact...
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