Eric Paley, venture capitalist, managing partner at the Founder Collective

Eric Paley, venture capitalist, managing partner at the Founder Collective

Eric Paley, venture capitalist, managing partner at the Founder Collective

Paley, MBA 2003, is a member of the team of entrepreneurs that founded the early-stage venture fund. Previously, he was the co-founder and CEO of Brontes Technologies which was acquired by 3M.

By Vocalcom

Employee Empowerment is Vital for Your Contact Center's Bottom Line

If you want to offer the best customer service, then you should empower agents to make real-time decisions. This will not only lead to higher employee productivity, satisfaction and loyalty, but will have a direct, positive impact on customer satisfaction and loyalty, as well. To this end, here are five key strategies for successful employee empowerment: 1. Communication is key....
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