Eric Paley, venture capitalist, managing partner at the Founder Collective

Eric Paley, venture capitalist, managing partner at the Founder Collective

Eric Paley, venture capitalist, managing partner at the Founder Collective

Paley, MBA 2003, is a member of the team of entrepreneurs that founded the early-stage venture fund. Previously, he was the co-founder and CEO of Brontes Technologies which was acquired by 3M.

By Vocalcom

Research Shows Customer Service Leaders Struggle Balancing Cost and Customer Satisfaction

A vast majority of customer service managers or decision-makers say that providing “good customer service” is among their top strategic priorities; however, a majority struggle with the act of balancing cost and customer satisfaction. In fact, only 37 percent of companies have a dedicated budget for customer experience improvement initiatives, according to a recent whitepaper from top industry analyst Forrester...
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