ERP Conversation Live! Webinar: Embracing Dark Cockpit Principles

ERP Conversation Live! Webinar: Embracing Dark Cockpit Principles

ERP Conversation Live! Webinar: Embracing Dark Cockpit Principles

Christian Pederson, Microsoft GM, Dynamics Enterprise Application and Services, discusses real-world examples to illustrate 5 key areas where Microsoft’s investments in usability have helped maximize the ROI of the customer’s Microsoft Dynamics AX investment. Rebecca Wettemann, founding partner with Nucleus Research, will highlight the three Dark Cockpit principles of simplification, automation and focus. For more information, visit www.dynamicscafe.com.

By Vocalcom

The Secret to Faster First Call Resolution is No More

Cost per contact (CPC) is the call center’s most volatile operating expense. The longer the average talk time, and the higher the number of times the customer must interact before getting a resolution, the more expensive the call’s resolution. It’s a relatively simple concept. CPC is also the metric with the most potential for improvement; therefore, the software that helps...
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