ERP Conversation Live! Webinar: Retail Retold - Is IoT Changing the Face of Omnichannel Retail?

ERP Conversation Live! Webinar: Retail Retold - Is IoT Changing the Face of Omnichannel Retail?

ERP Conversation Live! Webinar: Retail Retold - Is IoT Changing the Face of Omnichannel Retail?

Host Duncan Taylor, Microsoft Global Retail Industry Marketing Director, and TEC Analysts Raluca Druta and Predrag (PJ) Jakovljevic discuss omnichannel retailing challenges and opportunities as well as the impact of IoT on retail. To learn more, visit www.dynamicscafe.com.

By Vocalcom

Employee Empowerment is Vital for Your Contact Center's Bottom Line

If you want to offer the best customer service, then you should empower agents to make real-time decisions. This will not only lead to higher employee productivity, satisfaction and loyalty, but will have a direct, positive impact on customer satisfaction and loyalty, as well. To this end, here are five key strategies for successful employee empowerment: 1. Communication is key....
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