E*Trade - high tech, high touch, and multi-channel

E*Trade - high tech, high touch, and multi-channel

E*Trade - high tech, high touch, and multi-channel

E*Trade's vision is to reimagine how investing works. With a customer base that is high tech, high touch, and multi-channel, E*Trade relies on Salesforce to help them provide a much more personalized experience that fits into each unique customer's world.

By Vocalcom

Facebook Chat Bots: The Future of Self-Service?

Facebook is determined to take customer service to the next level. The company recently revealed its Businesses for Messenger platform, highlighting the perks of its popular messaging app for customer engagement. Now, Facebook has announced it is granting businesses access to its API to further develop one feature of its Messenger platform: chat bots. What exactly are chat bots? Essentially,...
View Full Article