E*Trade - high tech, high touch, and multi-channel

E*Trade - high tech, high touch, and multi-channel

E*Trade - high tech, high touch, and multi-channel

E*Trade's vision is to reimagine how investing works. With a customer base that is high tech, high touch, and multi-channel, E*Trade relies on Salesforce to help them provide a much more personalized experience that fits into each unique customer's world.

By Vocalcom

Four Ways to Ramp Up Your Retail Contact Center for the 2013 Holiday Season

We are smack dab in the busiest time of the year for retailers. The holiday season is quickly approaching, and the all-time craziest day of the holiday shopping season – Black Friday – is only weeks away. For retailers, this means one important thing: supporting their contact centers. Every year around this time, contact centers are simply flooded with customer inquiries,...
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